Library Help

Your computer does not know that the exported .ris file needs to be opened using the ResearchSoft Direct Export Helper application. This software should have been downloaded with the EndNote Plugins.

You need to associate the .ris file with that application. How you do this depends on your operating system.

For Windows 10:

1. When the file is exported by Summon/the database, if you are given the option, save the file to your downloads folder (some browsers will do this automatically);
2. Right click on an RIS file, use the Open with… option;
3. If it offers you ResearchSoft Direct Export Helper, choose that, but it probably won’t;
4. Scroll down and click on More apps;
5. Scroll down and click on Look for another app on this PC;
6. Navigate to C: Program Files (x86)\EndNote Plugins;
7. Choose the Risxtd application;
8. Accept all the messages.
9. Right click on the RIS file or download another RIS file and then right click on the new file
10. This time you should be given other options for opening the file. 
11. Tick the box that says "Use this file type for future.... " first, and then select "ResearchSoft Direct Export Helper". It is dark blue.
12. From this point onwards the "ResearchSoft Direct Export Helper" should open all the RIS files.

Suggested solutions for older Windows operating systems are given here: https://support.clarivate.com/Endnote/s/article/EndNote-Importing-RIS-files-and-associating-them-with-EndNote?language=en_US