When I try to export references from Summon (or a database) to EndNote, and click on the exported file, my computer wants to save it to its hard drive, or open it as a Word or PDF file. What can I do?

Answered By: Louise Dawson
Last Updated: Jan 19, 2021     Views: 10

Your computer does not know that the exported .ris file needs to be opened using the ResearchSoft Direct Export Helper application. This software should have been downloaded with the EndNote Plugins.

You need to associate the .ris file with that application. How you do this depends on your operating system.


For Windows 10:

  1. When the file is exported by Summon/the database, if you are given the option, save the file to your downloads folder (some browsers will do this automatically);
  2. Right click on an RIS file, use the Open with… option;
  3. If it offers you ResearchSoft Direct Export Helper, choose that, but it probably won’t;
  4. Scroll down and click on More apps;
  5. Scroll down and click on Look for another app on this PC;
  6. Navigate to C: Program Files (x86)\EndNote Plugins;
  7. Choose the Risxtd application;
  8. You may have to confirm the use of ResearchSoft Direct Export Helper next time you export.


Suggested solutions for older Windows operating systems are given here: